Purchase Information

The use or access this site implies that you acknowledge having read and understood the Terms of Use, Purchase Information and Privacy Policy and agrees to comply in full. If you as a user does not agree with any of these conditions you should stop accessing this site.

Conditions of Purchase

Price

Prices published in Los Hortelanos are in Euros and are valid except typographic error. All prices are inclusive of VAT.

Methods of Payment

When ordering, the customer can choose to pay the purchases using:
Payment by Credit Card
Payment by PayPal
Cash on Delivery

Product

Products available on Los Hortelanos are valid within the limits of available stocks. Los Hortelanos reserves the right to change the products according to the constraints imposed by its suppliers. The photographs, graphics and descriptions of the products offered for sale are indicative and not binding in any way the seller Los Hortelanos.

Shipping

Products purchased will be delivered to the person and address listed in the order.

By default, invoices are sent to the email address specified by the customer at the time of his registration in Los Hortelanos website. The orders for the week close every Monday at 00:00 midnight and the delivery of orders are performed on Thursdays during the day. Any delay does not imply the cancelation or return of the order.

An order is considered delivered when the carrier delivers the package or packages and the customer signs the delivery receipt. The client must check the condition of the goods upon receipt and indicate any anomalies on the delivery receipt of delivery. Distributions will be made only in the local area between Marbella and Estepona in the following zip codes; 29600, 29601, 29602, 29603, 29604, 29660, 29670, 29679, 29688, 29680

Returns Policy

If you receive an incorrect order or defective product, please contact us immediately, within 24 hours, via email orders@loshortelanos.es indicating the error or defect with your personal data.

Cancellation Policy

Orders may be canceled only with 48 hours in advance of the delivery date and no cancellation will be accepted after this date because we need time to communicate with our suppliers. The full amount will be refunded within 30 days. To cancel your order please write us via email to orders@loshortelanos.es